Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS (THE "TERMS AND CONDITIONS") OF USE CAREFULLY. BY USING THIS WEBSITE, YOU AGREE TO THESE TERMS AND CONDITIONS.

Sim2Do reserve the right to changes of the terms and conditions without notice and are in effect immediately. Minimum age to fly the simulators is 10 and must be accompanied by an adult as observer. We will, at our discretion, accept younger providing they are a minimum of 5' tall . Due to the accuracy of the simulator clients must be of reasonable mobility. The cockpit is not suitable for wheelchairs. Maximum Weight 120kg max Hight 6.7” min Hight 5ft. Airline seat size restrictions apply. Good eyesight required. One additional person can go in the cockpit with the pilot maximum accompanying friends or family members in the center is 4 pre-booking is required at no additional cost. Children that need supervision cannot accompany adults during their flight. No step-free access to the reception area available. All participants take part at their own risk. Cancellations of (scheduled/booked) flights as long as you cancel 48 Hours before you may re-book for a later flight as long as your voucher is still valid . Emergency Cancellations within 48 hours of your (scheduled/booked) a cancellation fee of £20 is payable on the date of the cancellation you may re-book for a later flight as long as your voucher is still valid . A no-show is not re-bookable.

This flight simulator is an exclusive and delicate piece of machinery and we reserve the right to restrict, refuse access or eject anyone whom we feel is abusing the machinery. Refunds will not be available under these circumstances.Please note your booking is accepted on the understanding that you and your observer, is healthy and is not liable to conditions such as heart problems, epilepsy or any others that are likely to be exacerbated by or induced by excitement. Please inform us of any condition or medical issues that you feel may be relevant. Colour blindness some instruments may be difficult to read.

It may be necessary on occasions for us to place extra members of our staff on board with you for training purposes as observers. This will not affect the enjoyment of the flight in any way. You won't even notice they are there. In the event of un-serviceability of the simulator, we may need to move your booking to an alternative time or date. We will give you as much notice of any change as we can but it must be understood that un-serviceability of complex machines can occur without warning in this event a full refund will be available if you require it. Scheduled flight delays may occur due to many reasons - It is difficult to always get flights to start on time delays can be expected of around 30 minutes. We will email ,text you notification of any such changes as early as possible. Right to cancel: You may cancel and seek a full refund within fourteen (14) days of the purchase of your Voucher (where you have not booked your Voucher/Experience). You can get a refund on valid vouchers within 14 days of purchase by making an emailed request to info@sim2do.co.uk. After fourteen (14) days of the purchase of your Voucher, unless otherwise required by applicable law. Sim2Do does not make any credits or refunds unless notified within fourteen days of purchase in accordance with applicable law.

 

You must redeem your Voucher before 6 months after the purchase date specified on the Voucher or subsequently communicated to you. After the expiry date, the Voucher is void, according to applicable law. No refunds will be issued for expired Vouchers.The Vouchers cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified and accepted by Sim2Do. Any attempt to duplicate the voucher will render the Voucher void. Declaration for lost vouchers proof of purchase will be required to be given a replacement voucher this will render the previous voucher void. Declaration for stolen vouchers proof of purchase and a police case number will be required to be given a replacement voucher if the previous voucher is subsequently produced for a service the police department where the case was register will be notified. These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Privacy Policy your personal data. This is part of our ongoing commitment to be transparent about how we handle your data and keep it safe. Complying with standards introduced by the European data protection law known as the General Data Protection Regulation (GDPR).

We encourage you to read the Privacy Policy

  • Transparency: We do not collect any data and nor do we use your personal information in any way in the operation and function of our business.

  • GDPR: On May 25, 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals. We’ve updated our Privacy Policy and our processes to take into account the new requirements of the GDPR. 

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